Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
Sana dedim yaparsin diye!
ITIL� defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/